{"id":3417,"date":"2015-05-13T20:47:31","date_gmt":"2015-05-13T18:47:31","guid":{"rendered":"https:\/\/www.yalst.de\/?page_id=3417"},"modified":"2020-11-03T15:47:19","modified_gmt":"2020-11-03T14:47:19","slug":"advantages","status":"publish","type":"page","link":"https:\/\/www.yalst.de\/en\/advantages\/","title":{"rendered":"Advantages"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_heading  avia-builder-el-first  container_wrap sidebar_right' style='  height: 151px;' ><\/div><div id='after_layer_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3417'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-1  el_after_av_layerslider  el_before_av_textblock  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Live chats are comfortable and an added value for your visitors<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>The fast and convenient availability of a contact person on your website, via live chat, has become one of the main criteria for a perfect online shopping experience. With live chat customer questions can be answered\u00a0where they arise \u2013 on your website, without the need to call you, to send an email or twitter the question. This is like the \u201cshopping experience\u201d as you would expect it from\u00a0a good store, with a seller being on hand \u00a0for you. With\u00a0chat invitations, your staff\u00a0&#8211; just as in\u00a0real life &#8211; have the opportunity to respond directly to interested\u00a0customers.<\/p>\n<\/div><\/section>\n<div class=\"flex_column av_one_half  flex_column_div first  avia-builder-el-3  el_after_av_textblock  el_before_av_one_half  column-top-margin\" ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p><strong>Customer survey:<br \/>\nPreferred online support channel<br \/>\n<\/strong><\/p>\n<p>(Source:\u00a02013 U.S. Wireless Customer Care Full Service Performance Study)<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding   avia-builder-el-5  el_after_av_one_half  el_before_av_one_full  column-top-margin\" style='border-radius:0px; '><div  class='avia-progress-bar-container  avia_animate_when_almost_visible  avia-builder-el-6  avia-builder-el-no-sibling  av-striped-bar av-animated-bar '><div class='avia-progress-bar theme-color-bar icon-bar-no'><div class='progressbar-title-wrap'><div class='progressbar-icon'><span class='progressbar-char' aria-hidden='true' data-av_icon='\ue856' data-av_iconfont='entypo-fontello'><\/span><\/div><div class='progressbar-title'>Live Chat (43%)<\/div><\/div><div class='progress' ><div class='bar-outer'><div class='bar' style='width: 100%' data-progress='100'><\/div><\/div><\/div><\/div><div class='avia-progress-bar theme-color-bar icon-bar-no'><div class='progressbar-title-wrap'><div class='progressbar-icon'><span class='progressbar-char' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='entypo-fontello'><\/span><\/div><div class='progressbar-title'>Email (23%)<\/div><\/div><div class='progress' ><div class='bar-outer'><div class='bar' style='width: 53%' data-progress='53'><\/div><\/div><\/div><\/div><div class='avia-progress-bar theme-color-bar icon-bar-no'><div class='progressbar-title-wrap'><div class='progressbar-icon'><span class='progressbar-char' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='entypo-fontello'><\/span><\/div><div class='progressbar-title'>Social Media (16%)<\/div><\/div><div class='progress' ><div class='bar-outer'><div class='bar' style='width: 37%' data-progress='37'><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"flex_column av_one_full  flex_column_div first  avia-builder-el-7  el_after_av_one_half  el_before_av_heading  column-top-margin\" ><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-8  el_after_av_one_full  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Live Support deepens your customer relationships<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>The immediate and reliable availability of a contact person creates trust. Trust in turn\u00a0is one of the most important preconditions for returning customers. And in many cases these recurring customers are the ones that generate a large portion of the turnover and recommend your products or services to their friends and colleagues.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-10  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Live chats are cost-effective<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>A live chat agent\u00a0can \u2013 unlike with e-mail or telephone \u2013 manage multiple customers at the same time. Combined with the relatively low costs of chat solution software, as well as increasing sales because of successful\u00a0sales pitches, live chats are, in sum considered a cost-effective support channel.\u00a0Through the expert advice of your customers being directly involved in the sales process, you also reduce your return rate, as it is much more likely that the purchased products meet the expectations of your buyers.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-12  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Chat transcripts improve your customer service<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Naturally for\u00a0each chat conversation a written chat transcript\u00a0is generated automatically. Their evaluation is enormously helpful in identifying customer problems, the early\u00a0recognition of negative developments, the improvment of your agents\u00a0and are extremely useful when creating new predefined phrases\u00a0for an even faster chat support.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-14  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Live chats increase your conversions<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>A positive shopping experience with live chat support\u00a0will\u00a0increase your sales and average order values. With our software you can identify recurring and interested customers and target them individually.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-16  el_after_av_textblock  el_before_av_table  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Support channels compared<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<div class='avia-data-table-wrap avia_responsive_table'><table class='avia-table avia-data-table avia-table-1  avia-builder-el-17  el_after_av_heading  el_before_av_section  avia-builder-el-last  avia_pricing_default '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class=''>TELEPHONE<\/th><th class=''>EMAIL<\/th><th class=''>LIVE CHAT<\/th><\/tr><tr class=''><td class=''>Inhibitions of calling the provider, media changes required<\/td><td class=''>Media change required, waiting times for an answer, the interest can get lost in the meantime<\/td><td class=''>No media change required, questions are answered quickly when and where they arise<\/td><\/tr><tr class=''><td class=''>Usually requests can be resolved in one telephone conversation<\/td><td class=''>Often further inquiry is needed, resulting in an even longer waiting time<\/td><td class=''>Usually requests can be resolved in one chat<\/td><\/tr><tr class=''><td class=''>Only one call per operator at a time, the agent is \u201cblocked\u201d by the call<\/td><td class=''><\/td><td class=''><\/td><\/tr><tr class=''><td class=''>Documents and links cannot be transmitted<\/td><td class=''>Documents and links can be transmitted <\/td><td class=''>Documents and links can be transmitted <\/td><\/tr><tr class=''><td class=''>Conversation logging is problematic<\/td><td class=''>Conversation logging is possible by email clients or CRM software<\/td><td class=''>Logging is an integral part of the chat system incl. search, comments, rating and indexing<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-1 td:nth-of-type(1):before { content: 'TELEPHONE'; } .avia-table-1 td:nth-of-type(2):before { content: 'EMAIL'; } .avia-table-1 td:nth-of-type(3):before { content: 'LIVE CHAT'; } <\/style>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1'  class='avia-section main_color avia-section-default avia-no-shadow avia-bg-style-scroll  avia-builder-el-18  el_after_av_table  el_before_av_section   container_wrap sidebar_right' style='background-color: #cbdfe0;  '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3417'><div class='entry-content-wrapper clearfix'>\n\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section main_color avia-section-default avia-no-shadow 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data-rel='slide-1' class='slide-image' title='1&amp;1 Internet AG' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/1und12.gif);'><\/span><\/a><\/div><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-2 slide-parity-even  av_one_fourth  real-thumbnail'><a href='http:\/\/www.congstar-forum.de\/' data-rel='slide-1' class='slide-image' title='Congstar Forum' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/congstar2.gif);'><\/span><\/a><\/div><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-3 slide-parity-odd  av_one_fourth  real-thumbnail'><a href='https:\/\/www.webhostone.de' data-rel='slide-1' class='slide-image' title='WebhostOne GmbH' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/webhost12.gif);'><\/span><\/a><\/div><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-4 slide-parity-even  post-entry-last  av_one_fourth  real-thumbnail'><a href='http:\/\/www.eurocamp.de\/' data-rel='slide-1' class='slide-image' title='DUR Dein-Urlaub-Reisevermittlung GmbH - Eurocamp' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/eurocamp2.gif);'><\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div 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