{"id":3587,"date":"2015-05-18T19:19:39","date_gmt":"2015-05-18T17:19:39","guid":{"rendered":"https:\/\/www.yalst.de\/?page_id=3587"},"modified":"2023-03-27T16:37:32","modified_gmt":"2023-03-27T14:37:32","slug":"privacy_policy","status":"publish","type":"page","link":"https:\/\/www.yalst.de\/en\/privacy_policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_textblock  avia-builder-el-first  container_wrap sidebar_right' style='  height: 151px;' ><\/div><div id='after_layer_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3587'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h2>Privacy Policy<\/h2>\n<\/div><\/section>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p><em>as of\u00a0 22nd of May 2018<\/em><\/p>\n<p>Visisoft is committed to protecting your privacy. This policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us when using our web sites, products and services.\u00a0As a private company, we are subject to the provisions of the General Data Protection Regulation (EU GDPR). We have taken technical and organizational measures to ensure that data protection rules are respected.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-3  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Responsible person for data processing<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Dr. Andreas Beckmann<br \/>\nVisisoft OHG<br \/>\nAm Kabutzenhof 21<br \/>\n18057 Rostock<br \/>\nGermany<\/p>\n<p>+49 381 40 33 645<\/p>\n<p><a href=\"mailto:beckmann@visisoft.de\">beckmann@visisoft.de<\/a><\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-5  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Data protection officer<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Florian Schirm<\/p>\n<p>Great Oak Datenschutz GmbH &amp; Co. KG<br \/>\nGrubenstra\u00dfe 20<br \/>\n18055 Rostock<br \/>\nGermany<\/p>\n<p>Ruhrstra\u00dfe 16<br \/>\n59955 Winterberg<br \/>\nGermany<\/p>\n<p>Tel. +49 381 367 6819 0 oder +49 2985 99 99 690<br \/>\nFax +49 381 367 6819 3<\/p>\n<p><a href=\"mailto:f.schirm@great-oak.de\">f.schirm@great-oak.de<\/a><br \/>\n<a href=\"https:\/\/great-oak-datenschutz.de\">https:\/\/great-oak-datenschutz.de<\/a><\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-7  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Purpose of data processing<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Purpose A: Logging system events with IP address to troubleshoot and prevent attacks on our servers<\/p>\n<p>Purpose B: Logging of website visits on the basis of the\u00a0 by one octet anonymized IP address or the\u00a0by the subdomain\u00a0anonymized\u00a0host name for evaluating the number of visitors and the pages visited<\/p>\n<p>Purpose C: Provide a Live Support in the form of a Live Chat for immediate and reliable accessibility of a contact person in our company<\/p>\n<p>Purpose D: Surname, first name, customer number if available, telephone number, e-mail address, subject, message in the contact form for contacting upon visitor requests<\/p>\n<p>Purpose E: Provide Google Maps on our <a href=\"https:\/\/www.yalst.de\/en\/contact\/\">contact page<\/a><\/p>\n<p>Purpose F: Provide a video from YouTube on our <a href=\"https:\/\/www.yalst.de\/en\/home\/\">main page<\/a><\/p>\n<p>Purpose G: Provide a status page independent of our systems at <a href=\"https:\/\/status.visisoft.de\" target=\"_blank\" rel=\"noopener noreferrer\">status.visisoft.de<\/a><\/p>\n<p>Purpose H: Surname, first name, e-mail address and if applicable\u00a0customer number, telephone number and postal address of the company when ordering <a href=\"https:\/\/www.yalst.de\/en\/test_access\/\">test and full access of the yalst Live Chat<\/a> on our homepage and access for the yalst software in <a href=\"https:\/\/diymaster.visisoft.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">1&amp;1 DIY homepage builde<\/a>r<\/p>\n<p>Purpose I: Surname, first name, e-mail address and\u00a0if applicable customer number, telephone number, postal address when requesting support using e-mail to <a href=\"mailto:support@visisoft.de\">support@visisoft.de<\/a> or using our <a href=\"https:\/\/support.visisoft.de\" target=\"_blank\" rel=\"noopener noreferrer\">ticket system<\/a>\u00a0directly<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-9  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Legal basis of data processing<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>The data processing for or purpose A,\u00a0 E and G is done on the basis of legitimate interests in accordance with article 6 (1) (f) EU GDPR.<\/p>\n<p>The data processing for or purpose B is done on the given consent\u00a0by the user at the first start of the website in accordance with article 6 (1) (a) EU GDPR.<\/p>\n<p>The data processing for or purpose C is done on the given consent\u00a0by the user of the software\u00a0at the start of the live chat in accordance with article 6 (1) (a) EU GDPR.<\/p>\n<p>The data processing for or purpose D is done on the given consent\u00a0by the user of the software by the sender of the contact form in accordance with article 6 (1) (a) EU GDPR.<\/p>\n<p>The data processing for or purpose F is done on the given consent\u00a0by the user when starting the video in accordance with article 6 (1) (a) EU GDPR.<\/p>\n<p>The data processing for or purpose H is done on the given consent\u00a0by the user\u00a0when ordering test or full access of our yalst Live Chat software in accordance with article 6 (1) (a) EU GDPR.<\/p>\n<p>The data processing for or purpose I is done on the given consent\u00a0by the user when requesting support using our ticket sytem in accordance with article 6 (1) (a) EU GDPR.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-11  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Legitimate interests of the data processor<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>For purpose A: To ensure permanently the technical availability of the page, the system events are stored and evaluated. In order to be able to recognize and prevent deliberately caused events, all events are stored together with IP addresses.<\/p>\n<p>For purpose E: In order to comfortably show visitors the location of our company, we use Google Maps on our contact page. Google also collects, processes and uses data of the visitors\u00a0about the use of the maps function. For more information about Google&#8217;s data processing, please refer to the <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener noreferrer\">Google Privacy Policy<\/a>. You can also change your personal privacy settings in the privacy center there.<\/p>\n<p>For purpose G: To ensure the technical availability of a status page, even if all our systems may fail, we created a status page as a mini blog on Tumblr. When visiting the status page, Tumblr saves the system events. For more information about data processing by Tumblr, see the <a href=\"https:\/\/www.tumblr.com\/privacy\/en_eu\" target=\"_blank\" rel=\"noopener noreferrer\">Tumblr Privacy Notice<\/a>.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-13  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Third party recipients of the data<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>The access to the data by our contract data processor<b>\u00a0<\/b>who provides the hardware of our live cloud servers (1&amp;1 Internet SE, Elgendorfer Strasse 57, 56410 Montabaur, Germany) and our backup cloud server (1&amp;1 IONOS Cloud GmbH, Greifswalder Str. 207, 10405 Berlin, Germany) is possible.<\/p>\n<p>After registering for our newsletter, access to the newsletter data is possible by our contract data processor (Newsletter2Go GmbH, K\u00f6penicker Str. 126, 10179 Berlin; Germany), who provides us with the newsletter service. The privacy policy of Newsletter2Go can be found <a href=\"https:\/\/www.newsletter2go.com\/data-protection\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p>Visiting the status page allows access to system events through Tumblr (770 Broadway, New York, NY 10003, USA).<\/p>\n<p>When you visit our contact page, Google (Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA) may collect, process, and use data about the use of the map features by visitors.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-15  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Duration of storage<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Purpose A: 14 days<\/p>\n<p>Purpose B: 12 months<\/p>\n<p>Purpose C, D and H: Until entering into a contract\u00a0(not longer than 24 months), with a running contract until the expiry of the business relationship and till the end of the statutory retention period\u00a0of business documents (not longer than 10 years), for support inquiries until the solution of the respective problem\u00a0(not longer than 24 months)<\/p>\n<p>Purpose I:\u00a0Until the solution of the respective problem (no longer than 24 months)<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-17  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Rights of the persons concerned<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>As the data subject of the processing you are entitled free of charge to the following rights:<\/p>\n<p>a) You can revoke the voluntary consent at any time (right of withdrawal)<\/p>\n<p>b) You can request an overview of all data stored by us at any time (right of access)<\/p>\n<p>c) Unless there is a requirement to store the personal data under any law to which the processor is subject, you can request the deletion of the data at any time free of charge (right to delete)<\/p>\n<p>d) You can limit your consent to data processing to specific areas at any time (right of restriction of processing)<\/p>\n<p>e) Data processing that serves the public interest or legitimate interests of the processor, you can contradict at any time, if there are reasons out of your particular situation (right of objection)<\/p>\n<p>f) You have the right to correct this data at any time for data stored incorrectly (right of rectification)<\/p>\n<p>g) You have the right to receive the personal data relating to you in a structured, common and machine-readable format or to have it transmitted to another party. (right to transfer data)<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-19  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Right of appeal<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Each data subject is entitled to file a complaint with the data protection supervisory authority of his country or with the supervisory authority responsible for the company operating the web site.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-21  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Cookies<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>This web site does not use cookies.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-23  el_after_av_textblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Still Questions?<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Visisoft welcomes you to give comments or advices on this privacy policy statement. If you have any questions about this statement, please write an e-mail to <a href=\"mailto:privacy@visisoft.de\">privacy@visisoft.de<\/a> or contact our data protection officer directly: Florian Schirm (<a href=\"mailto:f.schirm@great-oak.de\">f.schirm@great-oak.de<\/a>).<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - yalst - Live Support | Live Chat | Live Help | Help Desk<\/title>\n<meta name=\"description\" content=\"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Live-Besuchermonitor, Einladungen, Abteilungen, Datei\u00fcbertragungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yalst.de\/en\/privacy_policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - 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