{"id":3858,"date":"2015-05-19T17:10:03","date_gmt":"2015-05-19T15:10:03","guid":{"rendered":"https:\/\/www.yalst.de\/?page_id=3858"},"modified":"2023-03-07T18:43:19","modified_gmt":"2023-03-07T17:43:19","slug":"documentation","status":"publish","type":"page","link":"https:\/\/www.yalst.de\/en\/documentation\/","title":{"rendered":"Documentation"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  container_wrap sidebar_right' style='  height: 151px;' ><\/div><div id='after_layer_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3858'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_half  flex_column_div first  avia-builder-el-1  el_after_av_layerslider  el_before_av_one_half  avia-builder-el-first  \" ><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-2  el_before_av_iconlist  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >General<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class='avia-icon-list-container   avia-builder-el-3  el_after_av_heading  avia-builder-el-last '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='https:\/\/docs.yalst.de\/yalst_produktinfo_web.pdf' title='Product Information (In German)' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/yalst_produktinfo_web.pdf' title='Product Information (In German)' target=\"_blank\" rel=\"noopener\">Product Information (In German)<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>This document gives a general overview of the yalst Live Chat.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs-en.yalst.de\/manual.pdf' title='User Manual' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/manual.pdf' title='User Manual' target=\"_blank\" rel=\"noopener\">User Manual<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>The yalst\u00a0user manual\u00a0goes into\u00a0the most important aspects of this software, starting from the various configuration options in the Administration and the Operator-Console to the different integration possibilities in your\u00a0website.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding   avia-builder-el-4  el_after_av_one_half  el_before_av_one_half  \" style='border-radius:0px; '><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-5  el_before_av_iconlist  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Features and Changes<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class='avia-icon-list-container   avia-builder-el-6  el_after_av_heading  avia-builder-el-last '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='https:\/\/docs-en.yalst.de\/features.pdf' title='Full Feature Overview' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/features.pdf' title='Full Feature Overview' target=\"_blank\" rel=\"noopener\">Full Feature Overview<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>In this document we have put together all the features of the yalst-LiveSupportTool.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs-en.yalst.de\/changelog.pdf' title='Changelog' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/changelog.pdf' title='Changelog' target=\"_blank\" rel=\"noopener\">Changelog<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>This compilation has been created with our yalst customers in mind and is intended to document the changes that occured between the various version updates. Some of the features are explained in detail on the feature overview page.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<div class=\"flex_column av_one_half  flex_column_div first  avia-builder-el-7  el_after_av_one_half  el_before_av_one_half  column-top-margin\" ><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-8  el_before_av_iconlist  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >API Dokumentation<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class='avia-icon-list-container   avia-builder-el-9  el_after_av_heading  avia-builder-el-last '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='https:\/\/docs-en.yalst.de\/chatapi.pdf' title='Chat API Documentation' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/chatapi.pdf' title='Chat API Documentation' target=\"_blank\" rel=\"noopener\">Chat API Documentation<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>The chat API (application programming interface) allows you develop a chat client for the\u00a0visitor&#8217;s side of the yalst LiveSupportTool. It provides all the necessary functions to start,\u00a0carry out and terminate a chat with an operator from any yalst site.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs-en.yalst.de\/statsapi.pdf' title='Statistic API Documentation' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/statsapi.pdf' title='Statistic API Documentation' target=\"_blank\" rel=\"noopener\">Statistic API Documentation<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>The Statistics API (application programming interface) allows you to retrieve statistical data\u00a0regarding your yalst site from the system.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs-en.yalst.de\/adminapi.pdf' title='Administrator API Documentation' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/adminapi.pdf' title='Administrator API Documentation' target=\"_blank\" rel=\"noopener\">Administrator API Documentation<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>The Administrator API (application programming interface) allows you to create or edit\u00a0customers and to create or edit yalst instances. It can be used to automate the creation of\u00a0yalst customers and packages on your server.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs.yalst.de\/xml-chat-export.pdf' title='XML Chat Export Documentation' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/xml-chat-export.pdf' title='XML Chat Export Documentation' target=\"_blank\" rel=\"noopener\">XML Chat Export Documentation<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>Chat transcripts can be exported automatically as an e-mail or they can be pushed to an\u00a0server-side script via HTTP or HTTPS for further processing. That&#8217;s explained in this documentation in detail.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs.yalst.de\/visitor_api\/' title='Online Documentation of the Visitor API' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue835' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/visitor_api\/' title='Online Documentation of the Visitor API' target=\"_blank\" rel=\"noopener\">Online Documentation of the Visitor API<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>The Visitor API library enables a public application interface (API) for accessing and integrating the <em>visitor-facing<\/em> side of the yalst live support system in web pages.\u00a0The Visitor API is not intended for communication between the visitor and the support agent but to provide a program interface for all steps in order to prepare and initiate such communication.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs.yalst.de\/theme_api\/' title='Online Documentation of the Theme API for mobile Clients' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue835' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/theme_api\/' title='Online Documentation of the Theme API for mobile Clients' target=\"_blank\" rel=\"noopener\">Online Documentation of the Theme API for mobile Clients<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>External custom JavaScript can be injected into the chat application by use of yalst Themes and will execute in the same context as the application itself. This document describes the programming interface for the chat application aka the Theme API.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs.yalst.de\/visitor-integration-docs\/' title='Online yalst Visitor Integration' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue835' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/visitor-integration-docs\/' title='Online yalst Visitor Integration' target=\"_blank\" rel=\"noopener\">Online yalst Visitor Integration<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>The Visitor Integration library enables the modification of some texts, special design and functionality of the integration of yalst into a website or application. Most of the settings can be done using yalst own HTML generator.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding   avia-builder-el-10  el_after_av_one_half  el_before_av_one_half  column-top-margin\" style='border-radius:0px; '><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-11  el_before_av_iconlist  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >All About Themes<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class='avia-icon-list-container   avia-builder-el-12  el_after_av_heading  avia-builder-el-last '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='https:\/\/docs.yalst.de\/yalst_themes.pdf' title='Documentation \u201eThemes in the yalst-LiveSupportTool\u201c (In German)' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/yalst_themes.pdf' title='Documentation \u201eThemes in the yalst-LiveSupportTool\u201c (In German)' target=\"_blank\" rel=\"noopener\">Documentation \u201eThemes in the yalst-LiveSupportTool\u201c (In German)<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>A Theme for yalst-LiveSupportTool is a text file in XML format, in which the design\u00a0of the visitor-facing side windows can be adapted and changed as desired. This documentation describes the structure of the theme file and the basic creation procedure.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/p>\n<div class=\"flex_column av_one_half  flex_column_div first  avia-builder-el-13  el_after_av_one_half  el_before_av_one_half  column-top-margin\" ><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-14  el_before_av_iconlist  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >About The Download Version<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class='avia-icon-list-container   avia-builder-el-15  el_after_av_heading  avia-builder-el-last '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='https:\/\/docs-en.yalst.de\/install.pdf' title='Installation Guide' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs-en.yalst.de\/install.pdf' title='Installation Guide' target=\"_blank\" rel=\"noopener\">Installation Guide<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>In this document the installation of the download version of the yalst-LiveSupportTools is\u00a0explained.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='https:\/\/docs.yalst.de\/update.pdf' title='Update\u00ad Manual For The Download Version (In German)' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='https:\/\/docs.yalst.de\/update.pdf' title='Update\u00ad Manual For The Download Version (In German)' target=\"_blank\" rel=\"noopener\">Update\u00ad Manual For The Download Version (In German)<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>If you want to upgrade from any older versions to the current one of the download version of our software, the corresponding steps are explained in this document.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding   avia-builder-el-16  el_after_av_one_half  avia-builder-el-last  column-top-margin\" style='border-radius:0px; '><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-17  el_before_av_iconlist  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >License Agreement<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class='avia-icon-list-container   avia-builder-el-18  el_after_av_heading  avia-builder-el-last '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='http:\/\/docs-en.yalst.de\/yalst-license-agreement.pdf' title='License Agreement (Hosted Version)' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81e' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='http:\/\/docs-en.yalst.de\/yalst-license-agreement.pdf' title='License Agreement (Hosted Version)' target=\"_blank\" rel=\"noopener\">License Agreement (Hosted Version)<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>This is the general license agreement\u00a0for the yalst-LiveSupportTool, if you use the version hosted\u00a0by Visisoft. These regulate the scope of your rights to use our software.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='http:\/\/docs-en.yalst.de\/yalst-license-download.pdf' title='License Agreement (Download Version)' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81e' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='http:\/\/docs-en.yalst.de\/yalst-license-download.pdf' title='License Agreement (Download Version)' target=\"_blank\" rel=\"noopener\">License Agreement (Download Version)<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>This is the general license agreement\u00a0for the yalst-LiveSupportTool, if you\u00a0host\u00a0the software yourself. These regulate the scope of your rights to use our software.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Documentation - yalst - Live Support | Live Chat | Live Help | Help Desk<\/title>\n<meta name=\"description\" content=\"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Live-Besuchermonitor, Einladungen, Abteilungen, Datei\u00fcbertragungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yalst.de\/en\/documentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documentation - 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