{"id":869,"date":"2013-04-02T11:37:39","date_gmt":"2013-04-02T11:37:39","guid":{"rendered":"http:\/\/www.kriesi.at\/themes\/enfold\/?page_id=869"},"modified":"2020-11-03T15:50:10","modified_gmt":"2020-11-03T14:50:10","slug":"feature_overview","status":"publish","type":"page","link":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/","title":{"rendered":"Feature Overview"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  container_wrap sidebar_right' style='  height: 151px;' ><\/div><div id='after_layer_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-869'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  flex_column_div first  avia-builder-el-1  el_after_av_layerslider  el_before_av_section  avia-builder-el-no-sibling  \" ><div  class=\"tabcontainer   sidebar_tab sidebar_tab_left noborder_tabs  avia-builder-el-2  avia-builder-el-no-sibling \">\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"chats\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#chats\" class=\"tab active_tab\"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue801' data-av_iconfont='ownicons'><\/span>Chats<\/div>\n    <div id=\"chats-container\" class=\"tab_content active_tab_content\" aria-hidden=\"false\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Use the embedded, freely\u00a0configurable button, tab\u00a0or text link as an additional communication channel\u00a0with\u00a0your customers on your website.<br \/>\nProvide the visitor immediate and uncomplicated chat support, also on all smartphones and tablets.<\/p>\n<div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='4633,4658,4004,4662'  data-video_counter='0'  data-autoplay='true'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow'  data-interval='10'  data-class=' avia-builder-el-3  el_before_av_slideshow  avia-builder-el-first  '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout=''  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  class='avia-slideshow avia-slideshow-1  av-default-height-applied avia-slideshow-no scaling av_slideshow  avia-builder-el-3  el_before_av_slideshow  avia-builder-el-first   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 96.350364963504%;' ><li  class=' slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/laschenchat.png' width='548' height='528' title='laschenchat' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-2 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Chatstart-548x528.png' width='548' height='528' title='Chatstart-548x528' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-3 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Chat-Fenster.png' width='548' height='528' title='Chat-Fenster' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-4 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/iPhone-548x528.png' width='548' height='528' title='iPhone-548x528' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><div class='avia-slideshow-arrows avia-slideshow-controls'><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='\ue87c' data-av_iconfont='entypo-fontello'>Previous<\/a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='\ue87d' data-av_iconfont='entypo-fontello'>Next<\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><a href='#4' class='goto-slide ' >4<\/a><\/div><\/div>\n<p>Our chat software comes with innumerable features to offer your visitors and customers a perfect service experience:<\/p>\n<ul>\n<li>Display an\u00a0image of your agent\u00a0for a more personal contact (optional)<\/li>\n<li>Pre-defined sentences (&#8220;Phrases&#8221;)\u00a0and automatic word completion for a\u00a0quick and exact\u00a0answer to questions and wishes<\/li>\n<li>Pushing\u00a0the visitors browser to any\u00a0desired target webpage\u00a0by the operator<\/li>\n<li>Typing display function, if the other side is\u00a0typing text (for the operator with text preview)<\/li>\n<li>Transfer a chat to another operator<\/li>\n<li>Add\u00a0a second operator (visible or\u00a0invisible to the visitors)<\/li>\n<li>Save notes and key words for any chat<\/li>\n<li>Send chat transcripts automatically to the\u00a0administrator, the agent and visitor<\/li>\n<\/ul>\n<p>and much more.<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"chat_distribution\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#chat_distribution\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='ownicons4'><\/span>Chat Distribution<\/div>\n    <div id=\"chat_distribution-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>By combining various functions, such as departments, backup operators, internal (2nd level) operators, department specific queues and automatic chat distribution with transfer preference, almost any support structure in small companies as well as in large, distributed call centers can be easily mapped.<\/p>\n<p><a class=\"lightbox-added aligncenter\" href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5830\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange.png\" sizes=\"(max-width: 675px) 100vw, 675px\" srcset=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange.png 675w, https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange-300x68.png 300w, https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange-450x103.png 450w\" alt=\"Warteschlange und automatische Chatverteilung\" width=\"675\" height=\"154\" \/><\/a><\/p>\n<p><a class=\"lightbox-added aligncenter\" href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_rechte.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5831\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_rechte.png\" sizes=\"(max-width: 372px) 100vw, 372px\" srcset=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_rechte.png 372w, https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_rechte-300x83.png 300w\" alt=\"2nd-Level- und Backup-Operatoren\" width=\"372\" height=\"103\" \/><\/a><\/p>\n<p><a class=\"lightbox-added aligncenter\" href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_autobusy.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5832\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_autobusy.png\" sizes=\"(max-width: 415px) 100vw, 415px\" srcset=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_autobusy.png 415w, https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/operatoren_autobusy-300x64.png 300w\" alt=\"Auto-Busy-Schaltung\" width=\"415\" height=\"89\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"invitations\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#invitations\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='ownicons'><\/span>Invitations<\/div>\n    <div id=\"invitations-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Invite individual visitors to chat either\u00a0<strong>manually<\/strong>\u00a0using the real time\u00a0Visitor\u00a0Monitor or <strong>automatically<\/strong> using\u00a0special configurable criteria when and where\u00a0they\u00a0are interested in your products or services. This way\u00a0you can convert\u00a0visitors\u00a0to paying customers by\u00a0showing excellent\u00a0support and giving helpful expert advice. With the\u00a0yalst-LiveSupportTool you \u00a0can offer\u00a0visitors a\u00a0salesperson who responds\u00a0similarly to the classic &#8220;offline business&#8221; and can be asked for advice at any time.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400.png\" rel=\"attachment wp-att-4650\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4650\" src=\"https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400.png\" alt=\"Einladung-400x400\" width=\"400\" height=\"400\" srcset=\"https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400.png 400w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400-80x80.png 80w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400-300x300.png 300w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400-36x36.png 36w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400-180x180.png 180w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Einladung-400x400-120x120.png 120w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"languages\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#languages\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='ownicons5'><\/span>Languages<\/div>\n    <div id=\"languages-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Yalst can be used internationally and supports the most important languages.<\/p>\n<p><a class=\"lightbox-added aligncenter\" href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_3.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5664\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_2.png\" sizes=\"(max-width: 632px) 100vw, 632px\" srcset=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_2.png 632w, https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_2-300x119.png 300w, https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_2-450x178.png 450w\" alt=\"Konfiguration der Sprachen\" width=\"632\" height=\"250\" \/><\/a><\/p>\n<p>In the chat window the switch for all configured languages will look like this:<\/p>\n<p><a class=\"lightbox-added aligncenter\" href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_3.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5663\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_3.png\" sizes=\"(max-width: 349px) 100vw, 349px\" srcset=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_3.png 349w, https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/05\/version95_3-300x205.png 300w\" alt=\"Chatfenster in Chinesisch mit Sprachumschaltung\" width=\"349\" height=\"239\" \/><\/a><\/p>\n<p>There are comprehensive settings for each of the supported languages including phrases (text templates).<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"tab-id-1\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#tab-id-1\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue801' data-av_iconfont='ownicons4'><\/span>Cockpit<\/div>\n    <div id=\"tab-id-1-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Our new cockpit allows us to monitor key performance indicators in real time. This includes, for example, the current service level, i.e. the percentage of chats accepted within a specified time. Furthermore, the number of running and waiting chats, the current chat availability (in percent) as well as the distribution of operator statuses are displayed.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2018\/08\/cockpit.png\" alt=\"Cockpit in der yalst-Administration\" \/><\/p>\n<p>Each statistic is a widget, which you can place freely in the cockpit in the size you want. It is constantly updated automatically. The cockpit requires a business edition and, thanks to its full screen function, is ideal for displaying it constantly on a large monitor in your &#8220;chat control room&#8221;. You can see at a glance whether you currently need to use more chat agents or whether you send them home.<\/p>\n<p>You can individually define which administrators, department and group leaders can access the cockpit, whereby department and group leaders only see the data from their respective areas.<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"visitor_monitor\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#visitor_monitor\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue80a' data-av_iconfont='ownicons'><\/span>Visitor Monitor<\/div>\n    <div id=\"visitor_monitor-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>With the <strong>Live Visitor Monitor<\/strong>\u00a0you have an outstanding\u00a0tool in your\u00a0hands. You can see\u00a0the visitors live on\u00a0your web pages, their geographical location, the original website with keywords used, the number of visits made, if they have visited previously and total pages visited, information about recent chats, purchases or statements etc. So you have a real-time overview of all visitors.<\/p>\n<div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='4652,4655'  data-video_counter='0'  data-autoplay='true'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow'  data-interval='10'  data-class=' avia-builder-el-4  el_after_av_slideshow  el_before_av_slideshow  '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout=''  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  class='avia-slideshow avia-slideshow-2  av-default-height-applied avia-slideshow-no scaling av_slideshow  avia-builder-el-4  el_after_av_slideshow  el_before_av_slideshow   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 100%;' ><li  class=' slide-1 ' ><div data-rel='slideshow-2' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Monitor-400x400.png' width='400' height='400' title='Monitor-400x400' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-2 ' ><div data-rel='slideshow-2' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Warenkorb-400x400.png' width='400' height='400' title='Warenkorb-400x400' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><div class='avia-slideshow-arrows avia-slideshow-controls'><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='\ue87c' data-av_iconfont='entypo-fontello'>Previous<\/a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='\ue87d' data-av_iconfont='entypo-fontello'>Next<\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><\/div><\/div>\n<p>With the <strong>Form Monitor<\/strong> you can even help your users by filling in forms on your site.<\/p>\n<p>With\u00a0special integration codes on your pages you can let yourself be informed about conversion events, take a look into the shopping carts of your visitors or collect additional tracking information for\u00a0each user for even more targeted\u00a0support.<\/p>\n<p>You can initiate many different\u00a0<strong>active visitors actions<\/strong> directly from the Visitor Monitor, which are then displayed directly in each user&#8217;s browser. This includes chat invitations, the display of messages, banners, coupons and surveys that are independent\u00a0of chats.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Operator-Konsole1.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4044 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Operator-Konsole1.png\" alt=\"Operator-Konsole\" width=\"400\" height=\"576\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"operator_monitor\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#operator_monitor\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue802' data-av_iconfont='ownicons'><\/span>Operator Monitor<\/div>\n    <div id=\"operator_monitor-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>The operator monitor is another &#8220;cockpit&#8221; for the administrators. This enables a complete overview of the agents live and in real time.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2017\/01\/screenshot4.png\" \/><\/p>\n<p>The operator monitor displays all agents or the agents of the department or group line by line. The following data is displayed:<\/p>\n<p>1. the user ID of the agent (ab)<br \/>\n2. the name of the agent (Andreas Beckmann)<br \/>\n3. Is the agent an internal agent e.g. for 2nd level support? (no)<br \/>\n4. Current status and time since last status change (busy for 6 minutes)<br \/>\n5. Number of current chats of the agent (2)<br \/>\n6. Preview of the chat content of this agent visible\/not visible (visible, can be selected individually for each agent)<br \/>\n7. Time of the agent&#8217;s login<br \/>\n8. IP address of the agent<br \/>\n9. Preview of the last posts of the two chats running with this agent with the name of the visitor, length of the chat, posts and files transmitted<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"file_transfer\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#file_transfer\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='ownicons'><\/span>File Transfer<\/div>\n    <div id=\"file_transfer-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Unlike the telephone, you can send documents such as quotations, catalogues, contracts or draft documents to your visitors or customers during a chat. This works directly from the chat window using\u00a0uploads from your local hard drive. A transfer in the other direction is also possible, but has to be\u00a0activated by the operator.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/contract.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4015 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/contract.png\" alt=\"Contract\" width=\"432\" height=\"595\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"live_statistics\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#live_statistics\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue808' data-av_iconfont='ownicons'><\/span>Live Statistics<\/div>\n    <div id=\"live_statistics-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>With yalst you are able to analyze the chat volume and the flow of visitors on\u00a0your website\u00a0by\u00a0using more than 60 graphically prepared and exportable reports and statistics. You can also intensify your customer relationships through personal <strong>individual visitor profiles<\/strong>, measure the financial success of your campaigns and optimize your marketing strategies. The statistics are so extensive that, in most cases, you do not necessarily need a separate web controlling tool. The key figures can also be sent to you daily or weekly by\u00a0email.<\/p>\n<div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='4623,4630,4625,4626,4624,4648,4656,4647,4654'  data-video_counter='0'  data-autoplay='true'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow'  data-interval='10'  data-class=' avia-builder-el-5  el_after_av_slideshow  avia-builder-el-last  '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout=''  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  class='avia-slideshow avia-slideshow-3  av-default-height-applied avia-slideshow-no scaling av_slideshow  avia-builder-el-5  el_after_av_slideshow  avia-builder-el-last   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 100%;' ><li  class=' slide-1 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/screenshot1.png' width='400' height='400' title='screenshot1' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-2 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/screenshot8.png' width='400' height='400' title='screenshot8' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-3 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/screenshot3.png' width='400' height='400' title='screenshot3' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-4 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/screenshot4.png' width='400' height='400' title='screenshot4' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-5 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/screenshot2.png' width='400' height='400' title='screenshot2' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-6 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Conversion-400x400.png' width='400' height='400' title='Conversion-400x400' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-7 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Zusammenfassung-400x400.png' width='400' height='400' title='Zusammenfassung-400x400' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-8 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Chatstatistik-400x400.png' width='400' height='400' title='Chatstatistik-400x400' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><li  class=' slide-9 ' ><div data-rel='slideshow-3' class='avia-slide-wrap '   ><img src='https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Statistikgruppen-400x400.png' width='400' height='400' title='Statistikgruppen-400x400' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><div class='avia-slideshow-arrows avia-slideshow-controls'><a href='#prev' class='prev-slide' aria-hidden='true' data-av_icon='\ue87c' data-av_iconfont='entypo-fontello'>Previous<\/a><a href='#next' class='next-slide' aria-hidden='true' data-av_icon='\ue87d' data-av_iconfont='entypo-fontello'>Next<\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><a href='#4' class='goto-slide ' >4<\/a><a href='#5' class='goto-slide ' >5<\/a><a href='#6' class='goto-slide ' >6<\/a><a href='#7' class='goto-slide ' >7<\/a><a href='#8' class='goto-slide ' >8<\/a><a href='#9' class='goto-slide ' >9<\/a><\/div><\/div>\n<p>By recording the\u00a0click paths\u00a0of all\u00a0\u00a0visitors and the most common entry and exit pages, you have the option to adapt your\u00a0website better to the needs of your customers. Take advantage of the information about surfing behaviors to control the flow of visitors, so that they get the required information\u00a0quickly and find the easy way\u00a0through the ordering process.<\/p>\n<p>As a live chat software we offer extensive chat statistics on system, department, group and at operator level as well. These can also be made available separately to the different groups\u00a0such as sections\u00a0and department leaders. Furthermore the working hours of your operators are provided by\u00a0the minute.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Arbeitszeitstatistik.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4027\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Arbeitszeitstatistik.png\" alt=\"Arbeitszeitstatistik\" width=\"835\" height=\"415\" \/><\/a><\/p>\n<p>Using the automatically updated Operator Monitor administrators can see which agents\u00a0are currently logged on to the system and how many chats respective agents are currently handling.<\/p>\n<p>Additionally,\u00a0all chat logs can be viewed in a searchable and filterable chat history and exported in\u00a0CSV, RTF or Word format.<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"themable\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#themable\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue804' data-av_iconfont='ownicons'><\/span>Themable<\/div>\n    <div id=\"themable-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>You can customize your live chat appearance with numerous <strong>design settings<\/strong>\u00a0(colors, logos, texts) according to your wishes and ideas, both for desktops and for mobile devices.<\/p>\n<p>Additionally, you can transform the visitor side of the chat system practically pixel by pixel\u00a0using a <strong>theme<\/strong>. By simply uploading or deleting a theme\u00a0a new\u00a0design will be used or removed as required. With\u00a0yalst\u00a0themes you can\u00a0access all the DOM\u00a0elements, change their\u00a0<strong>CSS properties<\/strong>, replace all <strong>images<\/strong>, integrate new functionality using your own <strong>Javascript<\/strong> or change all visitor\u00a0<strong>texts<\/strong>\u00a0to your needs.<\/p>\n<p>A theme is technically an XML file containing all the information for\u00a0transformation of the chat window which you can easily upload in\u00a0the yalst administration\u00a0in order\u00a0to\u00a0activate it.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Theme-Beispiel.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3982 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Theme-Beispiel.png\" alt=\"Theme-Beispiel\" width=\"640\" height=\"340\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"settings\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#settings\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue806' data-av_iconfont='ownicons'><\/span>Settings<\/div>\n    <div id=\"settings-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Our customers range extends from the one-man online shop to\u00a0medium-size enterprises and\u00a0large corporations. Each deployment scenario is different and every customer has different needs. Therefore\u00a0there\u00a0is hardly any function in yalst \u00a0that can not affect or be configured via settings. A distinction is made between system-wide, department and operator settings. A majority of the settings are made in the web-based administration where you will also find all the chat logs and statistics.<\/p>\n<p>A special <strong>start-up wizard<\/strong> helps\u00a0you configure the main settings when logging into the\u00a0yalst administration for the first time so that your chat may be online within\u00a0a matter of\u00a0minutes.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Administration.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4036 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Administration.png\" alt=\"Administration\" width=\"640\" height=\"410\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"organizing\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#organizing\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue805' data-av_iconfont='ownicons'><\/span>Organizing<\/div>\n    <div id=\"organizing-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Our chat software is designed in a way\u00a0that it\u00a0can represent your company and your workflow regardless of its size. Structure your agents\u00a0by <strong>departments<\/strong>, <strong>languages<\/strong>, <strong>skills<\/strong> and chat volume. Chat buttons can direct\u00a0to specific departments. Alternatively, your visitors\u00a0can\u00a0select a department\u00a0prior to the chat start\u00a0as well. For each department separate design settings can be chosen or individual chat settings and pre-defined sentences\u00a0for rapid response to customer requests can be defined. Many of the built-in yalst statistics can be evaluated by department.<\/p>\n<p>Completely independent of the department structure you can assign\u00a0your operators to<strong> statistics groups<\/strong> to\u00a0evaluate them separately. Moreover, you\u00a0can distinguish between operators with\u00a0<strong>A or B priority<\/strong>. The latter will be notified via chat requests only when no A operators are\u00a0available.\u00a0\u00a0The latter will be notified via chat requests only when no A operators are\u00a0available. For the second-level support our software also supports <strong>internal operators<\/strong>, who are only accessible via chat transfers.<\/p>\n<p>The <strong>permissions<\/strong> of each operator within the chat software\u00a0can be specified precisely\u00a0and individually. There is thus prevention against, for example, certain operators initiating chat invitations or reading the active chats of other operators.<\/p>\n<p>The administration of the chat system can be role-based too. In addition to administrators with full rights you can\u00a0set up administrator accounts that only have access to the chat statistics\u00a0without the right to\u00a0see or\u00a0to\u00a0change any yalst setting. Furthermore, the access to these statistics can even be restricted to department or statistic group level.<\/p>\n<p>Of course, if you have a small business where there is no need for structuring you can have all such information rolled into one.<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"browser_desktop_app\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#browser_desktop_app\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue807' data-av_iconfont='ownicons'><\/span>Browser or Desktop-App<\/div>\n    <div id=\"browser_desktop_app-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Our chat system runs completely in the browser, regardless of whether it is\u00a0used as a visitor, operator or administrator. No\u00a0installation on your computer is needed and you can work from anywhere, as long as a connection to the internet is available.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400.png\" rel=\"attachment wp-att-4649\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4649\" src=\"https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400.png\" alt=\"Desktop-Apps-400x400\" width=\"400\" height=\"400\" srcset=\"https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400.png 400w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400-80x80.png 80w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400-300x300.png 300w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400-36x36.png 36w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400-180x180.png 180w, https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/Desktop-Apps-400x400-120x120.png 120w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>In addition to the &#8220;normal&#8221; web-based Operator Console we offer a <strong>desktop software for Windows, OS X und Ubuntu Linux<\/strong> with the following advantages:<\/p>\n<ul>\n<li>Works without desktop browser<\/li>\n<li>Automatic start-up of the app when booting the system<\/li>\n<li>Automatic login into one or more Operator Consoles after starting the app<\/li>\n<li>Manual or automatic minimization of the Operator Consoles in the tray or taskbar<\/li>\n<li>Information about operator status in tray icon<\/li>\n<li>Direct access to the Operator Consoles and chat window on the tray icon (right-click)<\/li>\n<li>Communication with the server over HTTPS using the system-wide proxy settings for web access<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Desktop-App.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4041 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Desktop-App.png\" alt=\"Desktop-App\" width=\"731\" height=\"603\" \/><\/a><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"integration_apis\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#integration_apis\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue808' data-av_iconfont='ownicons'><\/span>Integration and APIs<\/div>\n    <div id=\"integration_apis-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>A chat button on your page\u00a0&#8211; this is just one of the countless<strong> integration possibilities<\/strong> yalst\u00a0provides. In addition, we offer fixed-positioned tabs\u00a0(as on this page), text links, links in emails and news feeds, tracking codes for a variety of purposes, links to\u00a0the\u00a0contact form and FAQs, page rating, tell-a-friend functionality\u00a0and surveys, just to list a few. All integration code is\u00a0created easily and detailed step by step in our <strong>HTML Code Generator<\/strong>. Copy that generated code snippet onto your\u00a0page\u00a0and you are\u00a0done!<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Codegenerator.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4039 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Codegenerator.png\" alt=\"HTML-Codegenerator\" width=\"640\" height=\"271\" \/><\/a><\/p>\n<p>With the help of our programming interfaces (<strong>APIs<\/strong>), you can integrate yalst even\u00a0deeper into your website and your workflow. So it is possible, for example, to display different or additional page content to first-time or returning visitors or even when your chat is online. You can also trigger\u00a0alerts in the Operator Console when visitors are present with the high shopping cart\u00a0values. Or you save automatic remarks\u00a0from\u00a0your visitors for\u00a0the agents based on events that have\u00a0occurred.<\/p>\n<p>Furthermore, chat logs and information can be submitted\u00a0via email or XML export to\u00a0your CRM system automatically.<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"av_tab_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" >    <div aria-controls=\"security\" role=\"tab\" tabindex=\"0\" data-fake-id=\"#security\" class=\"tab \"  itemprop=\"headline\" ><span class='tab_icon' aria-hidden='true' data-av_icon='\ue809' data-av_iconfont='ownicons'><\/span>Security<\/div>\n    <div id=\"security-container\" class=\"tab_content \" aria-hidden=\"true\">\n        <div class=\"tab_inner_content invers-color\"  itemprop=\"text\" >\n<p>Our live chat software has been developed in Germany entirely and is exclusively hosted in German data centers. The administration of the complete server as well as the yalst software\u00a0is done\u00a0by our own staff\u00a0only. Therefore it is subject to German data protection law.<\/p>\n<p><a href=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Hosted-in-Germany21.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3931 aligncenter\" src=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2013\/04\/Hosted-in-Germany21.png\" alt=\"Hosted in Germany\" width=\"343\" height=\"230\" \/><\/a><\/p>\n<p>All communication between the browser and yalst servers is encrypted. On the server side, we use high-performance RAID systems\u00a0and, in addition, create automatic backups of all data\u00a0every night. All servers are monitored by us 24\/7. In yalst itself there is a strict role allocation between administrators, departments and operators. For operators a detailed\u00a0rights management system was established, which allows to define exactly what your employees can or can not do with the chat system.<\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1'  class='avia-section main_color avia-section-default avia-no-shadow avia-bg-style-scroll  avia-builder-el-6  el_after_av_one_full  el_before_av_section   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-869'><div class='entry-content-wrapper clearfix'>\n<div  class='avia-icon-list-container   avia-builder-el-7  avia-builder-el-no-sibling '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><a href='http:\/\/docs.yalst.com\/features.pdf' title='FULL FEATURE OVERVIEW' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='http:\/\/docs.yalst.com\/features.pdf' title='FULL FEATURE OVERVIEW' target=\"_blank\" rel=\"noopener\">FULL FEATURE OVERVIEW<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>In this document, we have put together all the features of yalst-LiveSupportTools.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><a href='http:\/\/docs.yalst.com\/changelog.pdf' title='Changelog' target=\"_blank\" class='iconlist_icon  avia-font-entypo-fontello' rel=\"noopener\"><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello'><\/span><\/a><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"  ><a href='http:\/\/docs.yalst.com\/changelog.pdf' title='Changelog' target=\"_blank\" rel=\"noopener\">Changelog<\/a><\/h4><\/header><div class='iconlist_content  '  itemprop=\"text\"  ><p>This compilation has been created with our yalst customers in mind and is intended to document the changes that occured between the various version updates. Some of the features are explained in detail on the feature overview page.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section main_color avia-section-default avia-no-shadow avia-bg-style-scroll  avia-builder-el-8  el_after_av_section  el_before_av_section   container_wrap sidebar_right' style='background-color: #c2d5d6;  '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-869'><div class='entry-content-wrapper clearfix'>\n\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section main_color avia-section-default avia-no-shadow avia-bg-style-scroll  avia-builder-el-10  el_after_av_section  avia-builder-el-last   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-869'><div class='entry-content-wrapper clearfix'>\n<div   data-autoplay='true'  data-interval='7'  data-animation='slide'  class='avia-logo-element-container av-border-deactivate avia-logo-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active noHover avia-content-slider1 avia-content-slider-even  avia-builder-el-11  avia-builder-el-no-sibling  ' ><div class='avia-smallarrow-slider-heading  no-logo-slider-navigation  no-logo-slider-heading '><\/div><div class='avia-content-slider-inner'><div class='slide-entry-wrap' ><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-1 slide-parity-odd  av_one_fourth first real-thumbnail'><a href='http:\/\/www.1und1.de' data-rel='slide-1' class='slide-image' title='1&amp;1 Internet AG' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/1und12.gif);'><\/span><\/a><\/div><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-2 slide-parity-even  av_one_fourth  real-thumbnail'><a href='http:\/\/www.congstar-forum.de\/' data-rel='slide-1' class='slide-image' title='Congstar Forum' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/congstar2.gif);'><\/span><\/a><\/div><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-3 slide-parity-odd  av_one_fourth  real-thumbnail'><a href='https:\/\/www.webhostone.de' data-rel='slide-1' class='slide-image' title='WebhostOne GmbH' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/webhost12.gif);'><\/span><\/a><\/div><div  class='slide-entry flex_column no_margin post-entry slide-entry-overview slide-loop-4 slide-parity-even  post-entry-last  av_one_fourth  real-thumbnail'><a href='http:\/\/www.eurocamp.de\/' data-rel='slide-1' class='slide-image' title='DUR Dein-Urlaub-Reisevermittlung GmbH - Eurocamp' target=\"_blank\" rel=\"noopener\"><span class='av-partner-fake-img' style='padding-bottom:48.484848484848%; background-image:url(https:\/\/www.yalst.de\/en\/wp-content\/uploads\/2013\/04\/eurocamp2.gif);'><\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-869'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":2270,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Feature Overview - yalst - Live Support | Live Chat | Live Help | Help Desk<\/title>\n<meta name=\"description\" content=\"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Features wie Live-Besuchermonitor, Einladungen oder Abteilungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feature Overview - yalst - Live Support | Live Chat | Live Help | Help Desk\" \/>\n<meta property=\"og:description\" content=\"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Features wie Live-Besuchermonitor, Einladungen oder Abteilungen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/\" \/>\n<meta property=\"og:site_name\" content=\"yalst - Live Support | Live Chat | Live Help | Help Desk\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-03T14:50:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/\",\"url\":\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/\",\"name\":\"Feature Overview - yalst - Live Support | Live Chat | Live Help | Help Desk\",\"isPartOf\":{\"@id\":\"https:\/\/www.yalst.de\/en\/#website\"},\"datePublished\":\"2013-04-02T11:37:39+00:00\",\"dateModified\":\"2020-11-03T14:50:10+00:00\",\"description\":\"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Features wie Live-Besuchermonitor, Einladungen oder Abteilungen.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.yalst.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Features\",\"item\":\"https:\/\/www.yalst.de\/en\/live_chat_features\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Feature Overview\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.yalst.de\/en\/#website\",\"url\":\"https:\/\/www.yalst.de\/en\/\",\"name\":\"yalst - Live Support | Live Chat | Live Help | Help Desk\",\"description\":\"Ihr umfassender Live Support Chat\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.yalst.de\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Feature Overview - yalst - Live Support | Live Chat | Live Help | Help Desk","description":"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Features wie Live-Besuchermonitor, Einladungen oder Abteilungen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/","og_locale":"en_US","og_type":"article","og_title":"Feature Overview - yalst - Live Support | Live Chat | Live Help | Help Desk","og_description":"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Features wie Live-Besuchermonitor, Einladungen oder Abteilungen.","og_url":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/","og_site_name":"yalst - Live Support | Live Chat | Live Help | Help Desk","article_modified_time":"2020-11-03T14:50:10+00:00","og_image":[{"url":"https:\/\/www.yalst.de\/wp-content\/uploads\/2019\/04\/warteschlange.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"17 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/","url":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/","name":"Feature Overview - yalst - Live Support | Live Chat | Live Help | Help Desk","isPartOf":{"@id":"https:\/\/www.yalst.de\/en\/#website"},"datePublished":"2013-04-02T11:37:39+00:00","dateModified":"2020-11-03T14:50:10+00:00","description":"Der yalst Live Support ist Ihre individuelle Live Chat Software (Text\/Audio\/Video) mit Features wie Live-Besuchermonitor, Einladungen oder Abteilungen.","breadcrumb":{"@id":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.yalst.de\/en\/live_chat_features\/feature_overview\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.yalst.de\/en\/"},{"@type":"ListItem","position":2,"name":"Features","item":"https:\/\/www.yalst.de\/en\/live_chat_features\/"},{"@type":"ListItem","position":3,"name":"Feature Overview"}]},{"@type":"WebSite","@id":"https:\/\/www.yalst.de\/en\/#website","url":"https:\/\/www.yalst.de\/en\/","name":"yalst - Live Support | Live Chat | Live Help | Help Desk","description":"Ihr umfassender Live Support Chat","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.yalst.de\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/pages\/869"}],"collection":[{"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/comments?post=869"}],"version-history":[{"count":93,"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/pages\/869\/revisions"}],"predecessor-version":[{"id":4958,"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/pages\/869\/revisions\/4958"}],"up":[{"embeddable":true,"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/pages\/2270"}],"wp:attachment":[{"href":"https:\/\/www.yalst.de\/en\/wp-json\/wp\/v2\/media?parent=869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}