The chat API (application programming interface) allows you develop a chat client for the visitor’s side of the yalst LiveSupportTool. It provides all the necessary functions to start, carry out and terminate a chat with an operator from any yalst site.
The Statistics API (application programming interface) allows you to retrieve statistical data regarding your yalst site from the system.
The Administrator API (application programming interface) allows you to create or edit customers and to create or edit yalst instances. It can be used to automate the creation of yalst customers and packages on your server.
Chat transcripts can be exported automatically as an e-mail or they can be pushed to an server-side script via HTTP or HTTPS for further processing. That’s explained in this documentation in detail.
The Visitor API library enables a public application interface (API) for accessing and integrating the visitor-facing side of the yalst live support system in web pages. The Visitor API is not intended for communication between the visitor and the support agent but to provide a program interface for all steps in order to prepare and initiate such communication.