Privacy Policy

as of  22nd of May 2018

Visisoft is committed to protecting your privacy. This policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us when using our web sites, products and services. As a private company, we are subject to the provisions of the General Data Protection Regulation (EU GDPR). We have taken technical and organizational measures to ensure that data protection rules are respected.

Responsible person for data processing

Dr. Andreas Beckmann
Visisoft OHG
Am Kabutzenhof 21
18057 Rostock

+49 381 40 33 645

Data protection officer

Florian Schirm

Great Oak Datenschutz GmbH & Co. KG
Grubenstraße 20
18055 Rostock

Ruhrstraße 16
59955 Winterberg

Tel. +49 381 367 6819 0 oder +49 2985 99 99 690
Fax +49 381 367 6819 3

Purpose of data processing

Purpose A: Logging system events with IP address to troubleshoot and prevent attacks on our servers

Purpose B: Logging of website visits on the basis of the  by one octet anonymized IP address or the by the subdomain anonymized host name for evaluating the number of visitors and the pages visited

Purpose C: Provide a Live Support in the form of a Live Chat for immediate and reliable accessibility of a contact person in our company

Purpose D: Surname, first name, customer number if available, telephone number, e-mail address, subject, message in the contact form for contacting upon visitor requests

Purpose E: Provide Google Maps on our contact page

Purpose F: Provide a video from YouTube on our main page

Purpose G: Provide a status page independent of our systems at

Purpose H: Surname, first name, e-mail address and if applicable customer number, telephone number and postal address of the company when ordering test and full access of the yalst Live Chat on our homepage and access for the yalst software in 1&1 DIY homepage builder

Purpose I: Surname, first name, e-mail address and if applicable customer number, telephone number, postal address when requesting support using e-mail to or using our ticket system directly

Legal basis of data processing

The data processing for or purpose A,  E and G is done on the basis of legitimate interests in accordance with article 6 (1) (f) EU GDPR.

The data processing for or purpose B is done on the given consent by the user at the first start of the website in accordance with article 6 (1) (a) EU GDPR.

The data processing for or purpose C is done on the given consent by the user of the software at the start of the live chat in accordance with article 6 (1) (a) EU GDPR.

The data processing for or purpose D is done on the given consent by the user of the software by the sender of the contact form in accordance with article 6 (1) (a) EU GDPR.

The data processing for or purpose F is done on the given consent by the user when starting the video in accordance with article 6 (1) (a) EU GDPR.

The data processing for or purpose H is done on the given consent by the user when ordering test or full access of our yalst Live Chat software in accordance with article 6 (1) (a) EU GDPR.

The data processing for or purpose I is done on the given consent by the user when requesting support using our ticket sytem in accordance with article 6 (1) (a) EU GDPR.

Legitimate interests of the data processor

For purpose A: To ensure permanently the technical availability of the page, the system events are stored and evaluated. In order to be able to recognize and prevent deliberately caused events, all events are stored together with IP addresses.

For purpose E: In order to comfortably show visitors the location of our company, we use Google Maps on our contact page. Google also collects, processes and uses data of the visitors about the use of the maps function. For more information about Google’s data processing, please refer to the Google Privacy Policy. You can also change your personal privacy settings in the privacy center there.

For purpose G: To ensure the technical availability of a status page, even if all our systems may fail, we created a status page as a mini blog on Tumblr. When visiting the status page, Tumblr saves the system events. For more information about data processing by Tumblr, see the Tumblr Privacy Notice.

Third party recipients of the data

The access to the data by our contract data processor who provides the hardware of our live cloud servers (1&1 Internet SE, Elgendorfer Strasse 57, 56410 Montabaur, Germany) and our backup cloud server (1&1 IONOS Cloud GmbH, Greifswalder Str. 207, 10405 Berlin, Germany) is possible.

After registering for our newsletter, access to the newsletter data is possible by our contract data processor (Newsletter2Go GmbH, Köpenicker Str. 126, 10179 Berlin; Germany), who provides us with the newsletter service. The privacy policy of Newsletter2Go can be found here.

Visiting the status page allows access to system events through Tumblr (770 Broadway, New York, NY 10003, USA).

When you visit our contact page, Google (Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA) may collect, process, and use data about the use of the map features by visitors.

Duration of storage

Purpose A: 14 days

Purpose B: 12 months

Purpose C, D and H: Until entering into a contract (not longer than 24 months), with a running contract until the expiry of the business relationship and till the end of the statutory retention period of business documents (not longer than 10 years), for support inquiries until the solution of the respective problem (not longer than 24 months)

Purpose I: Until the solution of the respective problem (no longer than 24 months)

Rights of the persons concerned

As the data subject of the processing you are entitled free of charge to the following rights:

a) You can revoke the voluntary consent at any time (right of withdrawal)

b) You can request an overview of all data stored by us at any time (right of access)

c) Unless there is a requirement to store the personal data under any law to which the processor is subject, you can request the deletion of the data at any time free of charge (right to delete)

d) You can limit your consent to data processing to specific areas at any time (right of restriction of processing)

e) Data processing that serves the public interest or legitimate interests of the processor, you can contradict at any time, if there are reasons out of your particular situation (right of objection)

f) You have the right to correct this data at any time for data stored incorrectly (right of rectification)

g) You have the right to receive the personal data relating to you in a structured, common and machine-readable format or to have it transmitted to another party. (right to transfer data)

Right of appeal

Each data subject is entitled to file a complaint with the data protection supervisory authority of his country or with the supervisory authority responsible for the company operating the web site.


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Still Questions?

Visisoft welcomes you to give comments or advices on this privacy policy statement. If you have any questions about this statement, please write an e-mail to or contact our data protection officer directly: Florian Schirm (

Our products and services are exclusively intended for commercial customers, public and governmental institutions
and registered associations and organizations.

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Am Kabutzenhof 21, 18057 Rostock, Germany, Tel.: +49 381 4033645, E-mail: