The fast and convenient availability of a contact person on your website, via live chat, has become one of the main criteria for a perfect online shopping experience. With live chat customer questions can be answered where they arise – on your website, without the need to call you, to send an email or twitter the question. This is like the “shopping experience” as you would expect it from a good store, with a seller being on hand  for you. With chat invitations, your staff – just as in real life – have the opportunity to respond directly to interested customers.

The immediate and reliable availability of a contact person creates trust. Trust in turn is one of the most important preconditions for returning customers. And in many cases these recurring customers are the ones that generate a large portion of the turnover and recommend your products or services to their friends and colleagues.

A live chat agent can – unlike with e-mail or telephone – manage multiple customers at the same time. Combined with the relatively low costs of chat solution software, as well as increasing sales because of successful sales pitches, live chats are, in sum considered a cost-effective support channel. Through the expert advice of your customers being directly involved in the sales process, you also reduce your return rate, as it is much more likely that the purchased products meet the expectations of your buyers.

Naturally for each chat conversation a written chat transcript is generated automatically. Their evaluation is enormously helpful in identifying customer problems, the early recognition of negative developments, the improvment of your agents and are extremely useful when creating new predefined phrases for an even faster chat support.

A positive shopping experience with live chat support will increase your sales and average order values. With our software you can identify recurring and interested customers and target them individually.